About Us

shoplocal_420x315Tony and Anne Frye founded Frye-Shaffer Insurance in 1983. Tony and Anne’s successful lifetime of education, business experience, and community service are the cornerstones of the business practices at Frye-Shaffer Insurance.

Tony held the prestigious CPCU (Chartered Property & Casualty Underwriter) designation that required passing ten national examinations on all aspects of the insurance industry; the CIC (Certified Insurance Counselor) designation and the AAI (Accredited Advisor in Insurance) designation. He was a graduate of ETSU (B.S. Chemistry) and held a MBA from Xavier University. He served on the Executive Committee of the National Safety Council and was a speaker at the National Safety Congress, was a lifetime member of the Jaycees, is a Kentucky Colonel, and was very active in his church and community. He took a great deal of enjoyment and pride in knowing that his clients were well served and protected.

Anne graduated from Tusculum College (B.S. Business). She holds the CIC (Certified Insurance Counselor) and the CPIW (Certified Professional Insurance Women) designations. She worked with many small businesses in the Bristol area before cofounding Frye-Shaffer Insurance. Her unique background, cheerful character, attention to detail, and over 30 years of insurance experience truly benefited clients of Frye-Shaffer Insurance.

Together Tony and Anne built a legacy of excellent customer service and best practices creating the most knowledgeable agency in the Mountain Empire. After the death of Tony (2011) and retirement of Anne 2013, Randy, their son, and his wife Kelly have taken over the helm.

Randy Frye officially joined the agency in 1992 as a fully licensed insurance and financial services agent. He left for a stint in the furniture industry, where he earned several sales awards, before returning to continue his father’s legacy. Randy is a graduate of John Battle High School and Virginia Intermont College (B.A., Business Management) where he was a member of the basketball team. He also completed NAIER training and AO producer development program. He is active in the community coaching Little League teams and serving on Salvation Army Board. Randy brings 20 years of experience in insurance, manufacturing, retail, and small business management to Frye-Shaffer. This allows him to relate to the challenges facing small business and find the best solution for their insurance needs.

Kelly, is excited to be working in the family owned business. She is a native of the region, graduating from Tennessee High School and Wofford College (B.A. Business Economics). Kelly brings 15 years of experience working in the construction industry. This experience gives her a unique perspective on the needs and challenges of contractors. She is also committed to helping people with their personal insurance needs and is licensed in Property and Casualty in TN and VA. She is active in the community by serving as President of the Haynesfield Elementary PTA and on the YMCA Board of Directors.

Under the new direction and leadership of Randy and Kelly, the agency is positioned to provide continued excellence in customer care and insurance coverage for clients.